VIVA Protect QA

Currently, VIVA Protect covers selected Apple, Samsung and Huawei smartphones acquired with VIVA Unlimited Smart Plans or device add-ons.

 

More devices and brands will be added shortly.

Off course! Once you opt-in for the 12-months or 18 months’ option, you will not be charged for the service fees on the first 3 months, starting on the 4th month and until the 12th, or 18th months you will be charged the monthly service fee.

 

For selected iPhone, Samsung & Huawei devices, the service charges are BD 2.5 monthly starting on the 4th month and till the 12th or 18th months.

VIVA Protect covers incidents not included in the warranty, such as:

 

Damage by sand, water, humidity, dropping and impacts.

Abrasion.

Robbery (In case of Robbery a police report must be presented at the time of submitting the claim).

Loss and warranty related issues are not included in the insurance.

Visit the VIVA Service Center or Contact VIVA service center on 17140049. Where is the VIVA Service Center for iPhone?

 

VIVA Service Center

Jeera 1 building - Ground Floor

Road 2811

Block 428

Seef district  Area

Landline: 17140049

Timing: 9:00 - 18:00, Sat – Thur.

 

Visit BINHINDI Service Center or Call BINHINDI service center on 17310444

BINHINDI Main Service Center
Flat 11, Bldg 435

Road 1805, Block 318
Ground Floor Opposite of Hoora Police station.
Exhibition Road.
TEL # 17310444
Timing: 09:00am to 5:30pm Sat – Thur
BINHINDI Riffa Service Center

BINHINDI Enaya Facility

Buildings 710, A710, 712, A712

Road 2819, Block 928

Beside Wadi Al Sail police station. (Near BDF Hospital)
West Riffa

Tel # 17410222

Timing: 9:00 am to 5:30 pm. Sat – Thur.

Visit MCC Service Center or call MCC service center on 17783025

MCC Tubli Service Center Main Service Center
Building 85A

Avenue 13

Block 711

Tubli

Tel: 17783025 – 17310101

Timing: 9:00AM to 6:00PM Sat- Thu

1 Report the robbery of your mobile phone to VIVA within the first 12 hours and instruct them to block the line.

  • Report the robbery of your mobile phone to the Police within 24 hours of the incident. A police report must be obtained.
  • Fill in the “robbery claim” form available at VIVA’s website com.bh/viva-protect or available in T’azur’s office.
  • Submit all the documents required to T’azur in the below address:

 

T’azur

Jeera 2 (Le President Tower), 10th Floor, Building 2347, Road 2830, Block 428

  1. O. Box 31600, Al Seef District, Kingdom of Bahrain

Telephone: 17561661

  1. Copy of the Insured Customer identification: CPR, passport.
  2. Device serial number (IMEI) in case of mobiles /ESN, or IMEI in case of tablets (if applicable) or IMEI if having telephone function.
  3. Copy of the Certificate of Insurance.
  4. Claim form to be filled out at the time of submitting the damaged device to the appointed workshop.
  5. In case of Robbery.
    1. Original copy of the complaint filed with the Police.

Payment receipt from the SIM provider of the SIM replacement

Qualifying new smartphones purchased with VIVA Unlimited Smart Plans and device add-ons is covered by VIVA Protect for the first 3 months for free. You can opt in for an extended plan at the time of purchase extending the coverage from months 4th to 12th or 18th.

Please note that for Apple devices there is no repair, any repair is considered a replacement. You will get a new device in case of any issues.

 

For Samsung & Huawei devices the coverage is limited to two repair claims per plan period, up to the amount specified in the policy schedule. In the event of any - total loss/replacement or theft claim, and once the mobile phone is replaced, the policy will be terminated with immediate effect

VIVA Protect coverage will expire upon the first replacement of your Apple, Samsung or Huawei smartphone, yet the annual plan payments will continue to apply.

No, VIVA Protect only covers new Apple, Samsung & Huawei smartphones acquired with VIVA Unlimited Smart Plans or device add-ons.

 

In the event the Customer terminates the 12 months or 18 months paid insurance services before the scheduled expiry date stated in the receipt, the respective termination fees, stated at below, shall be applied by VIVA

 

 

Month 1

Month 2

Month 3

Month 4

Month 5

Month 6

Month 7

Month 8

Month 9

Month 10

Month 11

Month 12

12 Months

BD 30

BD 27.5

BD 25

BD 22.5

BD 20

BD 17.5

BD 15

BD 12.5

BD 10

BD 7.5

BD 5

BD 2.5

 

 

Month 1

 

Month 2

Month 3

Month 4

Month 5

Month 6

Month 7

Month 8

Month 9

Month 10

Month 11

Month 12

Month 13

Month 14

Month 15

Month 16

Month 17

Month 18

18 Months

BD 45

 

BD 42.5

BD 40

BD 37.5

BD 35

BD 32.5

BD 30

BD 27.5

BD 25

BD 22.5

BD 20

BD 17.5

BD 15

BD 12.5

BD 10

BD 7.5

BD 5

BD 2.5

 

iPhone X Insurance service:

In the event the Customer terminates the 12 months or 18 months paid insurance services before the scheduled expiry date stated in the receipt, the respective termination fees, stated at below, shall be applied by VIVA

 

 

Month 1

Month 2

Month 3

Month 4

Month 5

Month 6

Month 7

Month 8

Month 9

Month 10

Month 11

Month 12

12 Months

BD 42

BD 38.5

BD 35

BD 31.5

BD 28

BD 24.5

BD 21

BD 17.5

BD 14

BD 10.5

BD 7

BD 3.5

 

 

Month 1

Month 2

Month 3

Month 4

Month 5

Month 6

Month 7

Month 8

Month 9

Month 10

Month 11

Month 12

Month 13

Month 14

Month 15

Month 16

Month 17

Month 18

18 Months

BD 63

BD 59.5

BD 56

BD 52.5

BD 49

BD 45.5

BD 42

BD 38.5

BD 35

BD 31.5

BD 28

BD 24.5

BD 21

BD 17.5

BD 14

BD 10.5

BD 7

BD 3.5

No, the 12 or 18-months’ coverage option (including 3 complimentary months) needs to be selected at the time of purchasing the device, it cannot be added later on.

 

The main link between the insurance and your phone is the phone IMEI number for the phone you have purchased from VIVA.

 

Please note that in case the customer replaces a device for any warranty related issues (outside insurance) and the device IMEI is changed, the customer must present proof of replacement from the official service center including the old and new IMEI.

Currently VIVA offers complementary 3 months insurance for all selected Apple & Samsung models. For Huawei devices, the complementary 3 months is only offered to customers opting in for 12/18 months coverage options.