Register your VIVA line with a fingerprint scan starting from July 12

In compliance with the Telecom Regulatory Authority’s (TRA) ‘Sim-card Registration Regulation’ that will apply to all operators, VIVA will start verifying the identity of all customers. 

Effective July 12, 2017, all customers must register their fingerprint at any VIVA shop or authorized Point of Sale.

 

Registration of Existing Customers 

All existing VIVA customers must register their lines at the Point of Sale by:

  • Fingerprint Scan*
  • A valid passport or a valid national identity card issued by any GCC country
  • Existing postpaid customers must register within 11 months from the date of entry into force of the new regulation,
    by June 1st, 2018
  • Existing prepaid customers must register within 18 months from the date of entry into force of the new regulation,
    by March 1st, 2019

 

Registration of New Customers and New SIM Sale

Every new VIVA customer must provide the following when requesting a SIM card:

  • Fingerprint Scan*
  • A valid passport or a valid national identity card issued by any GCC country

 

Fingerprint verification is compulsory in each of the following cases

  • If you’re an existing or a new VIVA customer
  • Ownership change
  • Customer verification for existing Prepaid, Postpaid and
    Data customers
  • Customers migrating from other operators to VIVA

 

*Fingerprint scans will be verified by the Information and eGovernment Authority (IGA)

Charges may apply for successful verifications

Customer will not be allowed to register more than 10 prepaid lines under one valid ID