No change to your business continuity; simply dial the number as usual and the call will be charged as per VIVA Business Voice Select rates.
Your Company will receive two bills. One bill from VIVA for all international calls and existing bill from your current operator for all other local call charges and monthly rentals.
No, the customers keep their existing fixed line and number(s)
All International calls are supported directly by VIVA. All other calls (e.g. local, special number, and short code calls) will be routed through the Batelco network.
No, there are no activation charges or monthly fees for business Voice Select service.
You can e-mail us on firstname.lastname@example.org or call us at 34128128, and your account manager will be in touch with you shortly.
Between 12 – 14 working days from receiving your service order form. Your service will not be interrupted during the provisioning process.
No, your existing technical setup and hardware will remain the same without any change.
This solution is designed for business customers with the need for the most effective and secured connectivity to carry their voice and data traffic between their local offices and branches over VIVA MPLS efficient network.
Yes, VIVA target objective is to use commercially reasonable efforts to make service available at 99.5% for any single link, and 99.99% for dual links.
Yes, we have 4 Classes of Service and they are configurable free-of-charge. Available classes are:
• Best Effort.
• Time Critical.