VIVA Elite has been created to reward our most valued and loyal customers



VIVA Elite is here to serve you in many ways, you will not be disappointed



Should you have any questions, we have got the answers



We are proud to introduce several key partners


VIVA Elite has adopted a policy of "Membership by Invitation Only." This means that every new Member who joins the Club must receive an invitation from the VIVA Elite team.


An exclusive program can only have so many members; limited spaces required us to set criteria that determine the selection process. High-end users, loyal customers with years of service and users with a good payment history are among a few things we consider.

VIVA Elite has been created to reward our most valued and loyal customers by offering an ever expanding range of unique features which cater to your busy lifestyle.

Benefits & Privileges

We understand how important outstanding service is and with VIVA Elite you will not be disappointed. VIVA Elite is here to serve you in many ways.

Welcome package

The welcome package provides you with all the basic information you need to know about being an Elite member. Aramex will make sure to deliver it right to your front door in 7 days from your enrolment.

Below is the most up to date list, with more lounges added regularly for you to benefit from no matter where you travel.

Dedicated Customer Care Center

We know time is precious to you and with direct access to skilled agents you can rest assured in the knowledge that we are a quick phone call away at all times.

Priority Query Handling

As a VIVA Elite member, any queries you may have will be dealt with promptly and to the best of our ability. Make waiting a thing of the past.

Airport Lounge Access

Elite membership card allows you to access over 800 lounges across the globe, along with many discounts and benefits. Below is a list of the top lounges which you can access. To view the full list, please visit

Instant Assistance

Instant assistance at several VIVA branches that have a dedicated Elite help desk. Simply click VIVA Elite on the queuing machine and enter your CPR number. The machine will provide you with a ticket at the dedicated Elite help desk.

VIVA stores in the following locations have been set up to accommodate VIVA Elite customers, and more stores are added regularly to the list:

  • Bahrain City Centre
  • Enma Mall
  • Ramli Mall
  • Yateem Centre
  • Lulu Hypermarket (Hidd)

Exclusive offers

Exclusive customers need exclusive offers. That’s why we are working on various promotions just for Elite customers to benefit from.

First to get your hands on the latest device releases

We know how exciting certain device launches can be; you want it first and you don’t want to wait. We understand that and will always have a dedicated batch for our Elite customers.

Just give us a call, place an order and we’ll send you your new device right to your front door.

Los Angeles, USA Los Angeles International Airport Skyteam KAL Lounge
KAL Lounge (T1)
New York, USA John F.Kennedy International Airport Air France Lounge (T1)
Wingtips Lounge (T4)
Paris, France Paris Charles de Gaulle Airport Air Canada Maple Leaf Lounge (Terminal 2A)
Icare Lounge (T1)
Amsterdam, Netherlands Amsterdam Airport Schiphol Aspire Lounge (No.41) T2
Aspire Lounge (No.26) T1
Regus Lounge
Istanbul, Turkey Sabiha Gokcen International Airport LGM Domestic CIP Lounge
LGM International CIP Lounge
Istanbul, Turkey Istanbul Ataturk Airport Comfort Lounge (T2) - International
Primeclas Lounge #2 - International
Primeclass CIP Lounge - International
Primeclass Lounge (Domestic)
London, England London Heathrow Airport Plaza Premium Lounge (T2)
Plaza Premium Lounge (T2 Arrival)
No.1 Heathrow (T3)
Plaza Premium Lounge (T4)
Regus Express Lounge (T5 Arrival Hall)
Club Aspire Lounge (T3)
Bangkok, Thailand Suvarnabhumi International Airport Miracle First Class Lounge (Concourse A - Level 3)
Miracle First Class Lounge (Concourse C - Level 3)
Miracle First Class Lounge (Concourse F - Level 3)
Air France and KLM Lounge (Concourse F - Level 3)
Miracle First Class Lounge (Concourse G - Level 4)
Miracle First Class Lounge (Concourse G - Level 3)
Bangalore, India Kempegowda International Airport Plaza Premium Lounge (T1 - International)
Plaza Premium Lounge (T1 - Domestic)
Above Ground Level Lounge (T1 - International)
Above Ground Level Lounge (T1 - Domestic)
Day Hotel by Plaza Premium Lounge (Dom - Landside)
New Delhi, India Indira Gandhi International Airport Plaza Premium Lounge (T1 D) - Domestic
ITC Hotels Green Lounge (T3) - International
Plaza Premium Lounge (T3) - International
Abu Dhabi, UAE Abu Dhabi International Airport Al Ghazal Lounge (T2)
Al Reem Lounge (T1)
Al Dhabi Lounge (T1)
Dubai, UAE Al Maktoum International Airport Marhaba lounge
Dubai, UAE Dubai International Airport Lounge at B (Int'l-T3 Concourse B)
Marhaba Lounge (Int'l-T1 Concourse C)
Marhaba Lounge (Int'l-T3 Concourse B)
Marhaba Lounge (T2)
Marhaba Lounge (Int'l-T3 Concourse A)
DIH Business Class Lounge (Concourse D) - T1
DIH First Class Lounge (Concourse D) - T1
Muscat, Oman Muscat International Airport Plaza Premium Lounge (Int'l)
Plaza Premium Lounge (Int'l Arrival)
Cairo, Egypt Cairo International Airport First Class Lounge (T3)
First Class Lounge (T1)
First and Business Class Lounge (T3 H)
Manama, Bahrain Bahrain International Airport DILMUN LOUNGE
Marhaba Lounge (Departure Upper Lounge)
Marhaba Lounge (Departure Lower Lounge)
Marhaba Lounge (Arrival Lounge)
Doha, Qatar Hamad International Airport Al Maha Transit Lounge (T1)
Kuwait, Kuwait Kuwait International Airport Dasman Lounge
Pearl Lounge (T1 & T2)
Dasman Premier Lounge
Beirut, Lebanon Beirut-Rafic Hariri International Airport LAT Lounge
Jeddah, Saudi Arabia King Abdulaziz International Airport First Class Lounge
Riyadh, Saudi Arabia King Khalid International Airport Plaza Premium Lounge

Frequently Asked Questions

How long does membership last? Is membership automatically renewable?

A membership is valid for 1 year from the day of joining. Renewal is based on a review of your account by the VIVA Elite team. You will be notified of any changes to your account as and when they occur.

Can I also get membership for my wife/husband?

The selection process for becoming a member is very specific and spaces are very limited.

I am currently a subscriber of another telecom operator, and they are not offering me anything even though I am on a very high package, should I switch?

You will find that with VIVA and VIVA Elite you will always get more. More service, choices and value.Overtime we will add more benefits and privileges.

Will I get any discount on my bill as an Elite member?

We aim to offer members benefits and privileges that are not directly related to their mobile phone bill, instead we provide benefits and privileges for them to enjoy.

Why have you specifically chosen me as a member?

You were handpicked from a pool of unique subscribers based on the size of your subscription and time spent as a VIVA subscriber.

What do I benefit from an airport VIP lounge?

An airport VIP lounge offers a quiet and comfortable place to escape from the crowds of the busy departure hall. Also lounges offer phone, fax, Wi-Fi Internet access and other business services, along with free drinks and snacks.

Is there a cost involved or limited access in regards to the airport lounge access?

Membership holders have free and unlimited access to all lounges as outlined in the Benefits and Privileges Section.

How can I access the lounges?

You need to present your membership card, which has your name printed on it according to your passport.

Can I access the lounges without a membership card?

You must present your physical card in order to access the lounges.

Can my family member or friend benefit from the card?

Access to airport lounges is strictly limited to the card holder.

Can I replace my VIVA Elite card?

If your card is lost or stolen, please email or call us and we will send you a new VIVA Elite card. A charge of BD 5 will apply on your next bill. Please allow 14 working days to receive your new card.


At VIVA Elite, our aim is to ceaselessly endeavour to find new ways of enhancing your experience. In line with our commitment, we are proud to introduce several key partners who will provide our Elite members with exclusive benefits.

VIVA Elite card must be presented when availing any of the below offers.

We look forward to adding more benefits and privileges that complement your life.

Get in touch

For further inquiries on becoming a member please fill in the below form.

We will get back to you as soon as possible.

For Assistance,
Call 124 or

Thank you,
The VIVA Elite Team