Contact VIVA Support

124 USSD code

Dial *124# from your VIVA line to check your line status, activate add ons & services, enroll & redeem Rewards points and check your bill details and many more other services.


Contact our customer service team using the following channels:

Live Chat:  

  • Experience the convenience of accessing Live Chat services at the touch of a button. Live Chat will allow you to chat in real time with a customer service representative from 10 AM to 10 PM every day. This support channel will provide you instant communication while your query or issue will be handled by a skilled customer service representative.


  • Get support by texting our skilled customer service representatives directly via WhatsApp from 10 AM to 10 PM every day.  Send your queries to +97334124124 for assistance in English, or +97335124124 for assistance in Arabic.


Email (

  • Send your queries via email to and our customer service team will get back to you as soon as possible


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