How can I trouble shoot my device ?

How can I trouble shoot my device ?

  • Low Internet Speed
    • Try to place your router on different location and check if the speed experience gets better
    • Try to move the router closer to the window to capture better signal
    • Check via your stc Self care app (if your plan’s Data got comsed- then your speed would be throttled >Add a data top up )
    • IF none of the above resolved your problem, Contact stc support on 124 for further help if needed
  • No connection
    • Check if your router’s power cable is connected
    • Remove the SIM from the router and check if its working on other device /phone ( if its not working contact stc support )
    • Check if your plan is disconnected and due to payment – access your stc App
    • IF none of the above resolved your problem, Contact stc support on 124 for further help if needed

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