Membership

Membership

VIVA Elite has been created to reward our most valued and loyal customers

Benefits

Benefits

VIVA Elite is here to serve you in many ways, you will not be disappointed

FAQs

FAQ's

Should you have any questions, we have got the answers

Partners

Partners

We are proud to introduce several key partners

Membership

VIVA Elite has adopted a policy of "Membership by Invitation Only." This means that every new Member who joins the Club must receive an invitation from the VIVA Elite team.

 

An exclusive program can only have so many members; limited spaces required us to set criteria that determine the selection process. High-end users, loyal customers with years of service and users with a good payment history are among a few things we consider.

VIVA Elite has been created to reward our most valued and loyal customers by offering an ever expanding range of unique features which cater to your busy lifestyle.

Benefits & Privileges

We understand how important outstanding service is and with VIVA Elite you will not be disappointed. VIVA Elite is here to serve you in many ways.

Welcome package

The welcome package provides you with all the basic information you need to know about being an Elite member. Aramex will make sure to deliver it right to your front door in 7 days from your enrolment.

Below is the most up to date list, with more lounges added regularly for you to benefit from no matter where you travel.

Dedicated Customer Care Center

We know time is precious to you and with direct access to skilled agents you can rest assured in the knowledge that we are a quick phone call away at all times.

Priority Query Handling

As a VIVA Elite member, any queries you may have will be dealt with promptly and to the best of our ability. Make waiting a thing of the past.

Airport Lounge Access

Elite membership card allows you to access over 800 lounges across the globe, along with many discounts and benefits. Below is a list of the top lounges which you can access. To view the full list, please visit http://en.dragonpass.com.cn

Instant Assistance

Instant assistance at several VIVA branches that have a dedicated Elite help desk. Simply click VIVA Elite on the queuing machine and enter your CPR number. The machine will provide you with a ticket at the dedicated Elite help desk.

VIVA stores in the following locations have been set up to accommodate VIVA Elite customers, and more stores are added regularly to the list:

  • Bahrain City Centre
  • Enma Mall
  • Ramli Mall
  • Yateem Centre
  • Lulu Hypermarket (Hidd)
 

Exclusive offers

Exclusive customers need exclusive offers. That’s why we are working on various promotions just for Elite customers to benefit from.

First to get your hands on the latest device releases

We know how exciting certain device launches can be; you want it first and you don’t want to wait. We understand that and will always have a dedicated batch for our Elite customers.

Just give us a call, place an order and we’ll send you your new device right to your front door.

Los Angeles, USA Los Angeles International Airport Skyteam KAL Lounge
Air Canada Maple Leaf Lounge
New York, USA John F.Kennedy International Airport KAL Lounge (JFK)
Paris, France Paris Charles de Gaulle Airport Air Canada Maple Leaf Lounge (Terminal 2A)
Icare Lounge (T1)
Amsterdam, Netherlands Amsterdam Airport Schiphol Servisair Lounge (No. 41) (T3)
Servisair Lounge (No. 26) (T1)
Regus Lounge
Istanbul, Turkey Sabiha Gokcen International Airport LGM Domestic CIP Lounge
LGM International CIP Lounge
London, England London Heathrow Airport Plaza Premium Lounge (T2)
Swissport Lounge (T3)
No.1 Heathrow (T3)
Plaza Premium Lounge (T4)
Regus Express Lounge (T5 Arrival Hall)
Plaza Premium Lounge (T2 Arrival)
Bangkok, Thailand Suvarnabhumi International Airport LOUIS' TAVERN CIP LOUNGE (Concourse A)
LOUIS' TAVERN CIP LOUNGE (Concourse F)
LOUIS' TAVERN CIP LOUNGE (Concourse G - Level 3)
LOUIS' TAVERN CIP LOUNGE (Concourse G - Level 3)
LOUIS' TAVERN CIP LOUNGE (Concourse C)
LOUIS' TAVERN CIP LOUNGE (Concourse G - Level 4)
Sky Lounge (Concourse F)
The Coral Executive Lounge
LUX - The Luxury Lounge
Bangalore, India Kempegowda International Airport Above Ground Floor Lounge (T1 - International)
Plaza Premium Lounge (T1 - International)
Above Ground Floor Lounge (T1 - Domestic)
Plaza Premium Lounge (Dom - Landside)
Plaza Premium Lounge (T1 - Domestic)
New Delhi, India Indira Gandhi International Airport Plaza Premium Lounge (T3 Int'l)
Plaza Premium Lounge (T1D Domestic)
Plaza Premium Lounge (T3 Domestic Arrival)
Abu Dhabi, UAE Abu Dhabi International Airport Al Ghazal Lounge (T2)
Al Reem Lounge (T1)
Al Dhabi Lounge (T1)
Dubai, UAE Al Maktoum International Airport Marhaba lounge
Dubai, UAE Dubai International Airport Lounge at B (Int'l-T3 Concourse B)
DCA Business Class Lounge (Int'l-T1 Concourse C)
Marhaba Lounge (Int'l-T1 Concourse C)
Marhaba Lounge (Int'l-T3 Concourse B)
Marhaba Lounge (T2)
Marhaba Lounge (Int'l-T3 Concourse A)
DCA First Class Lounge (Int'l-T1 Concourse C)
Muscat, Oman Muscat International Airport Plaza Premium Lounge (Int'l)
Plaza Premium Lounge (Int'l Arrival)
Cairo, Egypt Cairo International Airport First Class Lounge (T3)
First Class Lounge (T1)
Manama, Bahrain Bahrain International Airport DILMUN LOUNGE
Marhaba Lounge (Departure Upper Lounge)
Marhaba Lounge (Departure Lower Lounge)
Marhaba Lounge (Arrival Lounge)
Doha, Qatar Hamad International Airport Al Maha Transit Lounge (T1)
Kuwait, Kuwait Kuwait International Airport Dasman Lounge
Pearl Lounge
Dasman Premier Lounge
Beirut, Lebanon Beirut-Rafic Hariri International Airport LAT Lounge
Jeddah, Saudi Arabia King Abdulaziz International Airport First Class Lounge
Riyadh, Saudi Arabia King Khalid International Airport Plaza Premium Lounge
China, Ji'nan Yaoqiang International Airport No.6 Domestic First Class Lounge
China, Yangzhou Taizhou Airport International First Class Lounge
Russia, Moscow Domodedovo Airport Premier Lounge by UTG Aviation Services Shostakovich

Frequently Asked Questions

How long does membership last? Is membership automatically renewable?

A membership is valid for 1 year from the day of joining. Renewal is based on a review of your account by the VIVA Elite team. You will be notified of any changes to your account as and when they occur.

Can I also get membership for my wife/husband?

The selection process for becoming a member is very specific and spaces are very limited.

I am currently a subscriber of another telecom operator, and they are not offering me anything even though I am on a very high package, should I switch?

You will find that with VIVA and VIVA Elite you will always get more. More service, choices and value.Overtime we will add more benefits and privileges.

Will I get any discount on my bill as an Elite member?

We aim to offer members benefits and privileges that are not directly related to their mobile phone bill, instead we provide benefits and privileges for them to enjoy.

Why have you specifically chosen me as a member?

You were handpicked from a pool of unique subscribers based on the size of your subscription and time spent as a VIVA subscriber.

What do I benefit from an airport VIP lounge?

An airport VIP lounge offers a quiet and comfortable place to escape from the crowds of the busy departure hall. Also lounges offer phone, fax, Wi-Fi Internet access and other business services, along with free drinks and snacks.

Is there a cost involved or limited access in regards to the airport lounge access?

Membership holders have free and unlimited access to all lounges as outlined in the Benefits and Privileges Section.

How can I access the lounges?

You need to present your membership card, which has your name printed on it according to your passport.

Can I access the lounges without a membership card?

You must present your physical card in order to access the lounges.

Can my family member or friend benefit from the card?

Access to airport lounges is strictly limited to the card holder.

Can I replace my VIVA Elite card?

If your card is lost or stolen, please email or call us and we will send you a new VIVA Elite card. A charge of BD 5 will apply on your next bill. Please allow 14 working days to receive your new card.

Partners

At VIVA Elite, our aim is to ceaselessly endeavour to find new ways of enhancing your experience. In line with our commitment, we are proud to introduce several key partners who will provide our Elite members with exclusive benefits.

VIVA Elite card must be presented when availing any of the below offers.

We look forward to adding more benefits and privileges that complement your life.

The Westin Bahrain City Centre & Le Méridien Bahrain City Centre

Ideally located in the heart of Manama, The Westin and Le Méridien Bahrain City Centre hotels are thoughtfully devised with a host of novel and innovative facilities, making them the ideal choices for business or leisure travellers.

VIVA Elite customers can get the most out of their experience with these exclusive offers.

  • 15% discount on all Spa treatments;
  • 15% discount at all F&B outlets;
  • 50% discount on gym membership;

Sofitel

  • 20% on F&B at all restaurants in the hotel;
  • 15% at the hotel’s Spa;

Four Seasons Hotel Bahrain Bay

Cool, contemporary and filled with light, the Spa at Four Seasons Hotel Bahrain Bay. The Spa treatments, including a signature Bahrain massage, are inspired with traditional healing therapy reflecting the power of nature as a source of wellness and well-being.

  • 15% discount on all Spa treatments;

Salad Boutique

Enjoy 20% discount on your total bill by presenting your Elite card at Salad Boutique.

Al Areen Palace & Spa

Enjoy 20% off on the below services by presenting your Elite card at Al Areen Palace & Spa:

  • All Spa treatments (excluding ongoing promotional packages);
  • Best available rate for villas, along with 20% discount on BBQ;
  • Keizo restaurant + complementary welcome beverage;
  • Saffron restaurant + complementary welcome beverage;

The Ritz-Carlton Bahrain

Enjoy an array of unique benefits at the exclusive Ritz-Carlton, Bahrain Hotel & Spa. Explore world-class culinary diversity among the Hotel’s restaurants and lounges and access the Spa & Sports Club at preferred rates.

Restaurants and Lounges discount:

  • 15% discount at the Hotel’s Restaurants and Lounges (food and non-alcoholic beverages);

Health Watchers

Enjoy a nutritional and healthy meal delivered straight to your door with Bahrain’s leading diet center. Enjoy 20% discount on Health Watchers Bi-monthly and monthly food subscriptions. Simply present your VIVA Elite card.

Royal Gulf Club

Reduced green fee rates as follows:

  • 18 Holes Weekend Championship Golf Course BD 66;
  • 18 Holes Midweek Championship Golf Course BD 48;
  • 9 Holes Mini Monty Golf Course BD 9;
  • 15% reduction on all Golf Academy/Driving Range vouchers;
  • 10% Reduction in all food & beverage outlets;

The Domain Hotel

  • 15% discount on:
    • The Domain Restaurants and Lounges (F&B)
    • Vie Beauty Lounge – hairstyling, manicure, pedicure, etc.
  • 10% discount on:
    • Spa treatments at Vie Lifestyle Lab
    • Personal training at Vie Lifestyle Lab
    • Retail products sold at The Domain Bahrain

The above discounts will be given to the VIVA Elite Member and up to three of his or her guests. They cannot be availed of in conjunction with other special promotions or The Domain Membership and they exclude room service.

Additional Benefits:

  • When making a restaurant reservation, VIVA Elite Members will be given access to the last available table in their restaurant of choice, subject to availability.
  • Upon presentation of the VIVA Elite Membership card, priority access will be given to any one of the lounges at The Domain, including Domain Prive on level 36.
  • When making a room reservation at The Domain, Bahrain, VIVA Elite Members will be automatically upgraded to the next room or suite category, subject to availability.

Membership rates for VIVA Elites Members:

Membership Type Membership Rates (BD/year) VIVA Elite Rates (BD/year)
Single Couple Singe Couple
Domain Membership 290 390 246.5 331.5
Domain Plus Membership 490 690 416.5 586.5

Bahrain Concierge

Enjoy lounge access across the globe with your VIVA Elite card.

AZADEA

  • 10% off at Salsa and Boggi Milano (Bahrain City Centre);
  • 10% off at Kosebasi Restaurants (Bahrain City Centre & Seef Mall Muharraq);
  • 15% off at Columbus Café (Bahrain City Centre & Seef Mall Muharraq);
  • 15% off at The Butcher Shop and Grill Restaurant;

The above restaurants/cafes discounts can be availed by VIVA Elite Members and up to five guests.

InterContinental Regency Bahrain

Enjoy 20% off of the below 3 services on presentation of your VIVA Elite card:

  • The Bill at all restaurants (Selections/Medzo/Legendz SteakHouse/Downtown/Elements Pool & Lounge/Noor Lounge);
  • The Health Club annual membership excluding the spa and the private classes;
  • The laundry and dry cleaning services;

Get in touch

For further inquiries on becoming a member please fill in the below form.


We will get back to you as soon as possible.

For Assistance,
Call 103 or
Email elite@viva.com.bh

Thank you,
The VIVA Elite Team